Portainer official support information
Portainer Business Edition: Enterprise Support and Professional Features
As container management scales, professional support mechanisms beyond community assistance become vital to ensure system continuity. Portainer Business Edition (BE) is an enterprise-grade solution built upon the open-source version, enhanced with robust security, compliance tools, and direct vendor support.
1. Direct Technical Support (SLA Guarantee)
The most critical advantage of the Business Edition is the safety net provided by Portainer’s core engineering team.
- Priority Ticketing: Avoid waiting for forum replies. During critical system downtimes, receive rapid intervention within a defined Service Level Agreement (SLA).
- Expert Consulting: Access direct manufacturer guidance on installation, architectural scaling, and industrial best practices.
2. Enterprise Security and Identity Management
In production environments, security is a necessity. Portainer BE offers advanced layers designed for corporate compliance:
- Advanced RBAC: Applies the "least privilege" principle, ensuring users only access authorized resources (containers, networks, volumes).
- Centralized Authentication: Full integration with Microsoft Active Directory, LDAP, OAuth, and SAML.
- Audit Logs: Detailed historical records tracking "who did what and when"—essential for security audits and regulatory compliance.
3. Exclusive Operational Features
Portainer BE introduces automation tools that significantly reduce manual overhead:
- GitOps Automation: Link containers directly to GitHub or GitLab. The system automatically redeploys when code changes are pushed to the repository.
- Visual Kubernetes Management: Manage complex clusters without touching YAML files, and enforce resource Quotas to prevent individual containers from crashing the host.
- External Registry Integration: Native support for Azure Container Registry (ACR), AWS ECR, and Google GCR.
4. Why Upgrade? (The Hubbox Context)
For projects on industrial gateway devices like the Hubbox Connect X2, even a minute of downtime can disrupt production lines. Business Edition acts as "operational insurance," providing centralized, error-free management for field operations.
Portainer offers a "Take 3" program, allowing you to use the Business Edition for free for up to your first 3 nodes. This is an excellent way to test enterprise features in a small-scale Hubbox environment.
Secure your industrial edge with Portainer BE and Hubbox: www.hubbox.io
